FAQ

1.1 What is DEOD?

Digital Entertainment On Demand (DEOD) is Discover Digital's ground-breaking fun service. It provides affordable premium entertainment using a fresh and vibrant "TV over the Internet" model - entertainment when you want it and how you want it!


DEOD provides a choice selection of quality content - a mix of series, short films, music videos and news programming that appeals to the whole family. AND it gives you the choice of watching on-the-go or in the comfort of your home.


1.2 Who can use DEOD?

.Anyone with an Internet connection can visit www.deod.africa, browse the content catalogues, watch a variety of on-the-house content or subscribe to any of the two subscription options. Users are required to register for free to view any of the on-the-house content (FREE).


1.3 What subscriptions are available on DEOD?

DEOD offers two subscription options, and you can subscribe to our daily or monthly subscription options, both giving you access to great entertainment in a way that best suits YOU. The daily subscription gives you 24-hour access from purchase and monthly gives you 30 days access from date of purchase.


1.4 How does DEOD work?

DEOD is simple and straightforward to use. Accessible on Android and iOS devices over all major browsers and set top boxes, all you need is an Internet connection to have hours of entertainment at your fingertips.


Browse the catalogue, select your subscription option, sign up, and start watching. It's as simple as that! Prefer to watch on your mobile whilst on the go, standing in a que waiting for an appointment or lying on the beach? No problem, visit the iOS App store or Android Google Play store, download the DEOD App and you are good to go.


1.5 What are the special features of DEOD?

  • At DEOD we focus on quality and convenience, bringing you a premium customizable Internet television experience.
  • We want you to have a choice of premium content, in an accessible way, at a price you can afford.
  • DEOD doesn't require that you download any complicated software. You only need an Internet connection and data to enjoy.
  • User friendly website: Simply visit https://deod.africa to subscribe. You can also download the DEOD app on your Android or iOS mobile device to start streaming.
  • An extensive music collection, and technology that allows you to create your own playlist.
  • Catch Up: All your favourite TV programs available on demand, to watch as and when you wish.
  • Time Shift which allows you to backwards in the program guide to watch content you may have missed.
  • Ability to download, record and storage of content in the cloud to watch later.
  • Playlisting: Keep track of what you have seen or create a playlist with your own selection of must watch titles for quick and easy access.
  • Adaptive Bitrate Technology, designed to automatically detect your connection speed and device and push through the highest quality content profile that your connection can accommodate, ensuring the highest quality streaming for your specific context.
  • A large variety of free content so you can experience the service with no commitment.
  • DEOD makes it easy for a family to share one account, allowing access to each subscriber on up to five devices on DEOD Plus and 3 devices on DEOD Free with two consecutive streams.
  • DEOD features "follow me" technology, which allows you to begin watching on one device and automatically picks up where you left off on another.

2.1 How to get started?

  • Launch the Web portal https://deod.africa.
  • Register via a browser (PC, Mac and iOS Users) on the DEOD website or via the Android DEOD App.
  • During the sign-up process, you will create a username (email address) and password for yourself. You will then be able to use this username and password to log in any time you want. You will be able to use the same username (email address) and password for all devices, no matter which device you used to sign up.
  • Once you have registered, you will receive our welcome mailer to the email address provided during registration telling you about all the exciting, edgy and pacy content we have.
  • Once the app is downloaded onto your device, you can browse our catalogue, sign up and start streaming!
  • iOS device users who wish to register and subscribe to a package will need to first register or subscribe on the DEOD website. The package will then be available to view on your iOS device.
  • Android users can subscribe directly through the DEOD app available in the Google Play Store.

2.1.1 For PCs and Macs:

All browsing and transactions can take place on the DEOD Web portal at https://deod.africa using your favourite Web browser.


2.1.2 For iPhone and iPad:

Start the Apple App Store application on your device. Locate or find the DEOD application in the store and download it.

NOTE: All iOS app subscriptions must be done through the website first at https://deod.africa before launching the iOS app.


Once your Subscription or has been successfully concluded on the website, you will be able to log into your DEOD app to start streaming.


2.1.3 For Android Phones and Tablets:

Access Google Play Store on your device. Find the DEOD application in the store and download it. You can then start browsing the catalogue, watch our on-the-house content or subscribe to preferred subscription option on the DEOD application immediately. All subscription packages can be purchased directly in the DEOD Android application.


2.1.4 For Smart TVs:

DEOD is available on the following Smart TVs - Hisense, Samsung, LG, Apple TV. You can also watch DEOD content on your TV via an HDMI Cable.


DEOD daily is $0.25 a day giving you 24-hour access to great entertainment, from purchase. DEOD Monthly is $3.00 giving you 30 days access from date of purchase. You can link five devices to a single subscription account, so you only need one account per household.


3.2 Payment Options Available

Users can pay for the available subscription options using their Voucher, Credit Card or Wallet


4.1 Video on Demand (VOD)

Video On Demand (VOD) adds a whole new dimension to visual entertainment - it's all on your terms! Much like the local video store of old, VOD provides one-stop access to a selection of entertainment, but your VOD store is online and always within reach. It provides you with new ways to access old and new shows, and it's personalised - you get to choose what you watch and when, how you want to pay, how much you want to pay and from what device you prefer to watch.


How Fresh Is VOD Content?


Globally, all content is subject to rights restrictions. Standard global "windowing" practice means content lifecycles vary dependent on which networks, streaming services or channels have bought rights to that piece of content, for and whether exclusively or non-exclusively. New seasons of your favourite show may therefore be on pay TV while the older seasons are available on VOD services. The exception to this is if a VOD service produces its own original content or buys exclusive rights to a show, in which case it will run the latest season on its VOD service.


4.2 Internet TV


Internet TV allows you to access TV channels over the Internet. This means with DEOD you can access content over the Internet and watch on the go on your mobile device, PC or Android TV Box.

5.1 What devices are supported by DEOD?

  • PCs, Macs, Android smartphones, iOs smartphones and Chromecast.

  • Browsers and OS versions supported

  • Windows 8.1 and higher versions are supported
  • Google Chrome, Firefox, Microsoft Edge and Internet Explorer 10 do not require any plug in
  • Internet Explorer 11+
  • Safari browsers
  • Firefox 35+
  • Linux computers are not supported
    • Mobile Phones Operating Systems
      • iPhone (iOS 7.0 and higher)
      • Android (Android 4.1 and higher)
    • Tablets
      • iPhone (iOS 7.0 and higher)
      • Android Tablets (Android 4.1 and higher)

      • Chromecast

        What is Chromecast?

        Chromecast is streaming media player that plugs into your TV via HDMI. With Chromecast, you can play music, series, short films and live TV channels on your TV using your Android smartphone or Android tablet. Using your device of choice with Chromecast, you can control and choose what you want to play.


        How do I connect my Chromecast?
      • Plug your Chromecast into an HDMI port of your TV.
      • Turn on the Wi-Fi of your Android smartphone or Android tablet.
      • Set your TV to the same Wi-Fi network as your device.
      • Follow the Chromecast prompts that will appear on your TV.
      • Download the latest version of the DEOD App from the Playstore for your Android device.
      • When within range of your Chromecast media player device, the Cast icon (a little square on the right hand top corner) will show on your device. Simply select the movie/TV show that you would like to watch, press the Cast icon to connect Chromecast and watch!
      • To learn more on how to setup your Chromecast media player click here

      • What do I need to use Chromecast on DEOD?

        You need to install your DEOD Android app, Chromecast dongle, an HDTV with a HDMI port, a stable Wi-Fi connection. The Chromecast stick includes a USB cable for power and a power adapter. You can control the device with smartphones or tablets running on Android.


    • 5.2 Can I use DEOD abroad?

      DEOD is only available in selected countries in Africa. Due to content rights, we are not allowed to provide you with this service when you travel abroad.


      5.3 What is the video quality like?

      DEOD utilizes a special streaming technology known as Adaptive Bit Rate technology that automatically adapts to your Internet connection speed and your device. The higher your Internet connection speed, the better the video quality will be. If you have a high-speed Internet connection (4Mbps and higher), you will get the best video quality. If you have a low speed Internet connection speed (1 to 2Mbps and lower), you will still be able to watch video content, but not at the best quality we provide.


      5.4 Do I pay for data when using DEOD?

      Yes. Streaming uses data. See point 5.5 below. You will pay your Internet Service Provider for data use.


      5.5 What Internet line speed do I need to use DEOD?

      You will require a minimum speed of 2Mbps but we recommend a 4Mbps (or faster) line to ensure a consistent stream and a great viewing experience, especially if you have more than one user on the line or multiple devices streaming at the same time.


      DEOD's Adaptive Bit Rate technology automatically adapts to your Internet connection speeds and your device. Thanks to this technology, you will be able to use DEOD at broadband speeds as low as 512kbps. Of course, the higher your Internet connection speed, the better the video quality will be.


      In terms of managing your data spend, this is an average guide to assist you:

      • Overall, you will use an average of 900MB to 1GB of data per movie depending on your line speed - the faster the line and the higher the quality of the visuals, the more data you will use.
      • Overall, you will use an average of 900MB to 1GB of data per movie depending on your line speed - the faster the line and the higher the quality of the visuals, the more data you will use.

      * This is an approximate value that provides a rough guide to data usage. Data consumption is subject to individual line utilisation.

      5.6 Can I use multiple applications at the same time?

      Yes, you can use multiple versions of the DEOD applications (iOS and Android) on different devices at the same time. However, you can only use up to a maximum of five different devices per account with two concurrent streams. The device limit is set by content rights holders.


      5.7 Can I use the same application on multiple devices at the same time?

      You can use the DEOD application on multiple devices and you can link up to five different devices to a single account with two concurrent streams.


      5.8 How many programs can I watch concurrently on different devices?

      You can have two concurrent streams, meaning two people can watch different programmes on one DEOD account, on different devices, at the same time.

      6.1 Where can I manage my own account and profile settings?

      Customers have full control of their DEOD account (profile) via "My Account".


      You can:


      • Edit your profile or change your password
      • View your payment history
      • Create playlist, favourites and view your recordings
      • Create or edit sub profiles
      • Unsubscribe to cancel your subscription
      • Manage devices (with only one device change permitted per month)
      • Manage Parental Control settings

      6.2 How do I get a password?

      During the sign-up process, you will create both your username and password. You will use these to log into DEOD.


      6.3 I forgot my password - what now?

      Click on "forgot your password" on the login screen. Follow the instructions on-screen, and your username and password will be sent to you.


      7.1 I have an active package, what will happen when I change my package?

      When you subscribe to a package other than the one you already have, your old package subscription will automatically expire on the anniversary date. You will be able to watch the content of your current package until the end of its period. You can see active package/s under My Account.


      7.2 How do I cancel my monthly subscription package?

      On any of the DEOD applications, navigate to the My Account screen. If you are not signed-in, sign in. Select your package and click on the UNSUBSCRIBE button. Cancellation takes effect at the end of the current billing cycle, so you can continue viewing the content on the package until the end of the subscription period.


      8.1 I don't know my username and password.

      You need to sign up to create a username and password. You will then be able to log in with the username and password you created during sign up. If you forget your password, you can reset it by clicking on "forgot your password".


      8.2 I cannot log in.

      Please be sure that you are entering the right username and password. You need to use the username and password that you created during the sign-up process. If you forget your password, you can reset it by clicking on "forgot your password".


      8.3 I forgot my username and password. How can I get it?

      Click on "forgot your password" on the login screen. Follow the instructions on the screen, and you will be sent your username and password.


      8.4 I cannot see any WATCH button.

      Ensure you have completed the payment process and payment was successful. The WATCH button will automatically appear on the title you choose to watch after you have successfully completed the subscription payment.


      8.5 Video is not playing.

      Please check your Internet connection. If you do not have any Internet connection, you will see a message notifying you that you are not currently connected.


      If you have an Internet connection but you still cannot watch the video (you either have a blank screen or a loading indicator), this means that your Internet connection is too slow or poor to watch a video. Please use an Internet connection with at least a 512Mbps speed. For best results, a connection with a minimum speed of 2Mbps should be used.


      8.6 Video quality is not the best.

      This happens when you have a slow Internet connection of 512Mbps or lower. If you are using a small screen, lower quality video is sometimes tolerable. If you are using a big screen like laptop or Smart TV with a slow Internet connection, video quality may be poor, with lots of pixilation. The higher your Internet connection speed, the better the video quality will be.


      8.7 When I change channel, the video quality is not great for the first few seconds

      DEOD utilizes a special streaming technology called Adaptive Bit Rate technology that automatically adapts to your Internet connection speeds and your device. DEOD streams a lower quality stream for the first few seconds to launch the video faster. DEOD then starts streaming a higher quality picture which is based on your Internet connection speed.


      You may also experience degradation of quality while watching. This is because your Internet speed is changing. While you are watching a video on DEOD, we strongly suggest that you do not use the same Internet connection for other purposes simultaneously, such as heavy downloads. Running other large file downloads while you are watching can seriously affect your watching experience. Watching multiple videos at the same time on multiple devices using the same Internet connection can also affect your viewing experience.


      8.8 How can I transact on DEOD?

      As a DEOD customer, you will have various convenient ways to pay, including PayPal as well as voucher payments through DEOD partnerships. You can also look forward to future mobile money and charge to bill options in partnerships with telcos and mobile wallet operators, with more payment options being added all the time.

      • The ability to download content is only available on Android devices with IOS coming soon!

      • 9.3.1 What are the download rules for subscriptions?

        • The number of simultaneous downloads per account is restricted to 2.
        • A maximum of 25 titles may be downloaded at any moment in time across all registered devices. Of which, only 5 may be Movies, and only 5 episodes from the same series.
        • The same title can only be downloaded on 2 Registered Devices simultaneously.
        • A title may only be downloaded TWICE during the License Period.
        • You have 30 days within which to begin viewing a title.
        • Once playback begins, you will have 48 hours access to the content.

        • Content must be deleted at the earlier of:
        • 48 hours from the start of the first viewing;
        • 30 days from the initiation of the Download;
        • The end of the License Period; or
        • The end of the Subscription Period.

        9.4 Can I close the App in the middle of a download?

        • Yes, your download will continue in the background.

        9.5. What happens to my download if I lose internet connectivity?

        • Your download will pause automatically and will resume when you are connected again.

        9.6. What happens to my downloads if I uninstall the DEOD App?

        • All downloaded content will be deleted when you uninstall the App.

        9.7. Do I need an internet connection to download an asset?

        • Yes, you need an internet connection to download assets. Ensure your WIFI is on or go to your settings to enable your mobile data for downloads.

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